Comcast Makes Me Sad

Friday, June 27, 2008 at 2:40 AM | Filed under , ,


I just noticed this an hour ago (and I won't be able to sleep until after I've ranted about it). Comcast has completely replaced the bottom of the on-screen guide—an entire row's worth of info!—with advertising space! AUGH! And they aren't even useful ads. These are ugly ads for junk like Close Encounters of the Third Kind or on-demand Beyonce in Concert which repeat every four pages.

It's hardly any secret to those who know me that I despise clutter and advertising.

For years, I've listened to tech pundits bashing and hating Comcast for various reasons, but I haven't sided with them until now. What's wrong, Comcast? Are we paying you so little that you have to resort to putting up ads so that you don't go bankrupt? Or are you afraid that Beyonce won't get enough hits without your helpful reminder for us to watch her concert? Did Beyonce pay you to clutter up my screen? Should I be mad at her too?

So now the guide contains only four useful rows of guide information instead of five, so that means more scrolling. Not only that, but the ads seem to take a short moment to load, so it'll probably take me even longer to traverse the guide in that respect as well. It'll be less comfortable, too, having to avoid looking at that entire bottom portion of the screen.

I even went online to Comcast tech support and chatted live with a polite customer service analyst named Carla.26902 to ask if there was a secret way to remove the ads which are contaminating my screen. She was very patient with me and I'm sorry I wasted her time. I hope she forwarded my complaints to someone who cares, high up in the Comcast chain of command.

I guess now I'll instead have to get used to using the mini-guide (which is only two rows high but has no advertising), at least until Comcast sticks ads into there as well. It will be only a matter of time until Comcast starts popping ads up in the middle of the screen during the climaxes of movies and TV shows.

I'll be lucky if this article makes it up onto my blog. Comcast also provides our internet connection.


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