More, More, More About Comcast

Friday, June 27, 2008 at 4:55 PM | Filed under , ,

I got a cookie-cutter response this morning from Comcast about the horrible ads I wrote about at 3 a.m. this morning. (You see, in addition to talking live with someone, I also sent an e-mail complaint.)

The response said that Comcast is using the ads "to educate our customers about the value of Comcast Digital Cable service." I just checked what ads are on the screen now. Three of the banners tell me how to use features of the cable box (such as how to set reminders for shows) that I already know how to use. The fourth banner is an ad for pay-per-view wrestling. Wow, Comcast knows me well! Because I love wrestling, and I know absolutely nothing about how to use the cable box we've had for years!

I was surprised that I got another e-mail from a different Comcast employee this afternoon who apparently stumbled across my blog. (Either that, or Comcast is constantly scanning the Internet for criticism about them.) I guess it's a little naïve of me to think that nobody might read this blog, except that nobody ever leaves comments anymore. He thanked me for sharing my feedback and said that Comcast is "working on a new interactive guide" with the hope "to illuminate the issues that you are currently experiencing." To illuminate the issue? As in to lighten up the ads, as in to make them more visibly prominent? This must be a hint at more ads to come. Great.

Maybe he meant to say that they hope to eliminate the ads. But I doubt it. These ads are going to stick around. They're going to make the television look as tacky as MySpace.

But you know what? I still like Comcast. Know why? Because it's Comcastic.


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